The Best Rooms in the House
Why the guest room is often the most neglected space in a hotel or motel... and why improving it can lift guest experience, reviews, occupancy and revenue more than almost anything else.
Front of House. That's Where I Live
After more than 30 years in hospitality, one thing has never changed... the front of house is where everything comes together. It's where leadership, service and the guest experience become visible.
A Hospitality Mindset Makes the Difference.
Hospitality isn't a venue... it's a way of thinking. Discover why a hospitality mindset can transform customer experience, service and business performance in almost any industry.