REFRESH, REFURBISH, RECYCLE, RERUN, RENEWAL
COMPLETE HOSPITALITY CONSULTING across australia
Retail, Hotels, Motels, Restaurants, Cafes, Conferences & Events, Corporate & Government
Operations...customer service...staffing...Design...Marketing....branding
We refresh your vision, refurbish outdated spaces, recycle proven ideas into innovative solutions, rerun strategies that drive success... or start fresh!
Our dynamic, cyclical approach ensures your hospitality business remains vibrant, efficient, and ahead of the competition. Let us work with you through every step of your hospitality journey, from vision to execution, ensuring excellence in every step is delivered.
H&M OFFERS...
Customer Service Experiences
Enhance every touchpoint with leading customer service strategies that builds customer retention and increases sales.
Vision, Creation & Design Briefs
Transform your concept into reality with innovative and tailored design ideas.
New, Partial or Full Refurbishments & Refreshes
From groundbreaking new projects to revitalising existing spaces, we add real value and manage it all.
Furniture Sourcing & Selection
Discover the right furnishings, fittings and equipment, perfectly tailored to your business.
Venue Layout and Presentation
Optimise your space for functionality and visual impact, setting the stage for success.
Team Skilling and Development
Attract, train and empower a team that embodies your brand and drives your business forward.
Business Processes, Systems & Operations
Streamline operations with more effective systems and simpler processes that drive efficiency and cost savings.
Positioning, Branding and Marketing
Build a strong, recognisable reputation and strategic positioning to capture your market.
Welcome to H&M consulting
H&M transforms and enhance all forms of hospitality businesses, from cafés and restaurants to hotels and motels, corporate & government venues to event, wedding and function spaces.....
Our goal is to improve your business. We craft exceptional customer experiences from the first impression to the last by elevating design, furniture choice and layout, cultivating customer service strategies, refining operations and creating upselling opportunities, all to ensure success.
We bring passion, creativity, and expertise to every aspect of hospitality across all sectors. Our experience becomes your most valuable tool, helping you create, refine, and elevate your business for sustainable success.
Whether you're launching, refreshing or redefining your business, H&M delivers expert & proven expertsolutions Australia-wide.
TRANSFORMING SPACES
For every type of hospitality business, H&M is tasked with reinventing venues and spaces to inspire, create a fresh start and deliver that much-needed wow factor.
We've done it all, from cafes and restaurants to hotel/motel and pubs...big or small, partial or full... guest rooms, venues and spaces!
We transform spaces into environments that captivate and customers appreciate — a place where style, look, and feel not only look good but also invite guests to stay, socialise, and experience something special.
Your revenue and bookings will grow with new spaces and venues
Our transformations have included comprehensive redesigns, operator transitions, and enhanced service and quality standards to revitalise your business
TRANSFORMING OPERATIONS
H&M is frequently engaged to redefine operations by identifying cost-saving opportunities and optimising spending through alternative suppliers and improved streamlined processes to improve sales through customer service.
We take a fresh look at your business, clearing out inefficiencies and modernizing systems to boost performance and effectiveness.
Many businesses get lost in day-to-day operations and miss critical growth opportunities. Just as design evolves with the times, your operations should too.
With H&M, every operational detail is enhanced to deliver efficiency, sustainability and be competitive.
Create systems with the customer in mind and watch your business grow!
TRANSFORMING SERVICE
From corporate business lounges and executive retreats to boutique hotels, motels, cafés, restaurants, and event centres, H&M have been engaged to reshape customer service and staff culture, to be entirely customer-centric.
Every touchpoint is refined to leave customers impressed, ensuring every interaction is meaningful and engaging. Our commitment is to create lasting customer loyalty by enhancing service standards, fostering trust, and delivering leading customer experiences.
Keeping existing customers returning is cheaper than finding new ones! Customer service drives every business success...
TRANSFORMING STRATEGY
Our briefs have included crafting new hospitality strategies to revolutionise traditional campus caferteria to dining experiences.
We set out to replace historical, out-of-touch practices with dynamic, customer-focused services, creating on-trend venues that offer services expected today. We added on trend & healthy foods to complete the change!
By embracing innovative design and operational excellence, we transformed University campuses into vibrant spaces that prioritise wellness, community, and an elevated customer experience.
At H&M, every project is a commitment to excellence, turning vision into a tangible, profitable reality.
OUR HISTORY...
With a deep-rooted passion for hospitality, H&M was founded to transform businesses into thriving, guest-centric experiences.
Our journey began with a vision to elevate industry standards, combining creativity, strategy, and hands-on expertise.
Over the years, we’ve helped countless retail, cafés, restaurants, hotels & motels, and event spaces across Australia. Today, H&M continues to innovate, ensuring every business we touch stands out and succeeds.
At H&M, we implement transformational changes swiftly and effectively, helping businesses grow their full potential. From service enhancements to physical upgrades, we drive meaningful change across Australia-wide hospitality sectors.
Whether designing new or refurbishing the old, we refine operations, streamline processes, enhance branding, and create innovative increased sales strategies.
OUR Experience...
A 30 year visionary in the hospitality industry, plus team of skilled individuals each with their own experience to add to your work.
H&M is your expert strategist in creating new ventures or reinventing the old. We build new venues and businesses, and we transform existing ones, including revamping design, furniture, fittings, services, and overall offerings.
H&M partners with you, whether you're launching a business or ready for change. We collaborate with a network of specialist consultants, delivering a comprehensive, end-to-end consulting service tailored to your unique needs.
With vast experience across multiple sites and multifaceted hospitality operations throughout Australia.
We bring a wealth of commercial expertise to every business we touch.
H&M is dedicated to driving success and innovation in every project. Let H&M take your business to the next level.
H&M CLIENTS INCLUDE...
All Seasons Hotels, Bellachara Boutique Hotel & Stockland Hotels
Deakin University, University New South Wales & Fowlers Gap Research Station
Sydney Turf Club, Fox Studios, Truffle Duck Catering & Balmoral Receptions
ComCraft Builders
Overture Cafe & Restaurant, Boot Cafe
H&M CLIENTFEEDBACK...
"You left a legacy, Thank you"
You are a great inspiration to myself and my business"
"A great mentor, leader and person who never runs out of energy or ideas"
"It has been an absolute pleasure as what you ACHIEVED was truly amazing"
"You left a testament to your drive and commitment to our project and our people, thank you"
"Your on going commitment to excellent customer service and satisfaction along with your leadership has been exemplary"
H&M GETS THE JOB DONE...
At H&M, we believe actions speak louder than words!
With extensive experience and a proven track record in the hospitality industry, we transform your vision into reality—swiftly and effectively.
Whether you're launching a new venture or revitalizing an existing space, our comprehensive approach ensures every detail is expertly handled, from design and operations to branding and customer experience.
With H&M, your success is our mission—we get the job done and achieve the goals!
