Hospitality Strategy. Experience. Transformation.
Exceptional hospitality is never an accident. It’s transformed.
H&M is an independent Australian hospitality consultancy specialising in hospitality strategy, customer experience, venue transformation and operational improvement.
Led by founder and director Gregg Currie, H&M draws on more than 30 years leading hotels, motels, restaurants, cafés, food retail, institutional precincts and event venues across Australia.
Bold hospitality vision. Practical direction. Distinctive outcomes.
Experience Built Across Leading Australian Organisations
Hospitality leadership across recognised Australian organisations, major institutions, hotels, events and multi-site food, beverage and retail operations.
Stockland Hotels | All Seasons Hotels | University New South Wales | Deakin University | Fox Studios Australia | Sydney Turf Club | Mercure Hotels | Private Hospitality Ventures
Independent hospitality and venue consultant — Melbourne, Australia-wide.
H&M Transforms Hospitality.
We identify what your business needs to perform better, stand apart and deliver a stronger hospitality experience. Our work connects strategy, design, people, service and operations to create the defining experience.
H&M works front of house, where people see, feel and remember the experience. We identify what’s possible, define it clearly and build the plan to make it happen.
Find the More™
You know your business. Your customers know their experience. H&M see’s the opportunities sitting between the two.
Find the More™ is an independent hospitality and customer experience immersion, identifying practical service, operational and commercial opportunities that can improve the experience and business performance.
Sometimes it’s the small things everyone inside the business has simply stopped seeing.
THIRTY YEARS. EVERY SECTOR. EVERY SCALE.
For more than 30 years, H&M’s experience has been built through hands-on hospitality leadership across hotels, motels, restaurants, cafés, food retail, institutions, corporate environments, event venues and multi-site operations throughout Australia.
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Improving the full guest journey across hotels, motels and accommodation businesses… from arrival, reception and public areas through to rooms, service, operations and brand presentation.
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Creating distinctive accommodation experiences for boutique hotels, guest houses, retreats and smaller stays… where presentation, comfort, service detail and personal touches influence why people choose to stay.
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From grab-and-go food retail and cafeterias to cafés, restaurants and dining destinations… H&M improves the people, space, processes, design and brand presentation that shape the customer experience.
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From single-site environments to multi-site hospitality precincts, H&M creates consistency, stronger service standards and better experiences across people, space, processes, offer and brand presentation… turning functional spaces into places people choose to use, value and return to.
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Bringing a hospitality mindset into corporate and business environments… from hot desks, coffee hubs and social lounges to boardroom dining, meeting spaces and executive areas.
H&M shapes spaces that work better, feel more considered and support the way people gather, work, meet and connect… creating business environments with stronger service, smarter flow and a more polished experience.
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From one venue to multi-site event operations, H&M improves how events, conferences and functions are planned, sold, delivered and experienced.
We review venue layout, presentation, bookings, systems, service flow, event delivery, team standards and follow-up… from small meetings to formal dinners, conferences, weddings and large-scale functions.
The goal is simple… smoother operations, a stronger event experience and delivery that feels seamless from enquiry to farewell.
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From new builds and hospitality developments to partial or complete refurbishments, H&M identifies the hospitality opportunity and creates the strategy, experience, design and service direction needed to bring it to life.
We work from early concept through to practical delivery… shaping the offer, guest journey, layout, presentation, service flow and operational requirements.
From green site to green light, the goal is to create a destination with clear purpose, strong appeal and the right hospitality foundations from the start.
OUR WORK SPEAKS
Our work speaks for itself... and so do the people who have seen it, felt it and valued the outcome.
“You left a legacy, thank you.” — Vice-Chancellor, Major Melbourne University
“You are a great inspiration to myself and my business.” — Owner, Event & Wedding Venue
“A great mentor, leader and person who never runs out of energy or ideas.” — Business Manager, Major Australian Institution
“It has been an absolute pleasure as what you achieved was truly amazing.” — Customer, Client Hospitality Venue
“You left a testament to your drive and commitment to our project and our people, thank you.” — Owner, Café Business
“Your ongoing commitment to excellent customer service and satisfaction, along with your leadership, has been exemplary.” — Owner, Multi-Site Retail Operator
Let’s Talk
Talk to H&M about what needs fixing, improving or transforming.
Frequently Asked Questions
What does a hospitality consultant in Melbourne actually do?
I review a business with expert eyes… see what’s working, what’s missing and what’s possible, then set the direction to improve it. That can mean strategy, design, people, service and the experience itself… either advising from the side or working alongside you to make it happen. The goal’s always the same… a stronger, more considered business that performs.
Are you independent, or tied to a brand or operator?
Completely independent. I’ve got no alliances, no operator deals, no brand whispering in my ear. I have worked for all of them, in the past. So the advice you get is mine… and what’s genuinely right for your business, and nothing else.
Can H&M reposition a struggling hotel, motel, restaurant or event venue?
Yes, totally and unapologetically, I can change any struggling venue. It’s what I do. I’ve taken tired places and turned them into destinations. Repositioning isn’t just a refurb… it’s everything… it’s seeing what the place and people could be, and making that transformation happen.
What is hospitality-led development and refurbishment?
It’s building or refurbishing with the end core experience in mind from the start, not as an afterthought. Think space and hospitality together… get the experience angle right at the design stage, add the right people, design well and simple processes… and the place works from day one.
Who leads Hospitality & More, and what experience do they bring?
Hospitality & More is led by founder and lead hospitality consultant Gregg Currie. Based in Melbourne, Gregg brings more than 30 years’ hands-on experience owning, operating, leading, repositioning and transforming hospitality businesses across Australia.
Do you only work with large operators, or small venues too?
Both, and everything between. I’ve taken one café and made it sing, and I’ve rebuilt groups of forty venues. My thinking doesn’t change with the size… a single owner gets the same energy and focus as a group.
Where is Hospitality & More based, and does H&M work Australia-wide?
I live in Melbourne and travel for work… 26 places around Australia so far. Location is not a problem. Regional or city, I love both and know both. Distance has never been the issue. If the job’s right, I’ll come to you, or work from here and come on site as required.
How are you engaged, and how are fees worked out?
I charge for my intel and skills, gained from my experience. I bring them to each job. If I can’t bring anything, I won’t quote for it. Some are one brief, one payment… others are staged, or a monthly arrangement. Every job is scoped and quoted on its own… pending what you want and how you work… and you’ll always know the cost before we start.
Do you take over and run my venue, or just advise?
I can, but I don’t have to. Whatever you need. Some clients just want my vision… others want me alongside them part or the whole way. You choose how far we go.