I am Always Looking for More
Long before it had a name, I was already doing it.
From my first job at 14 to decades in hospitality, this is the story of why I’ve always looked for what could be better, different … and more.
The Best Rooms in the House.
Why the guest room in a country pub or a regional motel is often the most forgotten income earner ... and why changing it can lift guest experience, bring return guests, and increase occupancy and revenue.
A Hospitality Mindset Makes the Difference.
Hospitality isn't a venue or a person... it's a way of considered thinking.
Discover why a hospitality mindset transforms customer experience, service and business performance… in any industry.